Maintenance and sustainment
Delivering a tricycle or a sewing machine is the easy part. If nobody services it, the register will soon show an asset nobody uses.
What the engagement covers
- Service schedule per asset class, agreed with the supplier's warranty terms.
- Spare-parts float sized from actual failure data, not a guess.
- Fault triage route with a named owner and a response time.
- Recovery and replacement policy for assets that fail outside warranty.
What you end up with
Assets still working at twelve months, and proof of it.
Where it plugs into the software
Everything this line produces lands in the register, so the software can prove it later. The register is the contract between the service and the system.